1. Introduction
Pindrop Travel ("we," "us," or "our") operates the Pindrop Travel mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.
2. Information We Collect
Information you provide directly:
- Name, email address, and password when you create an account
- Profile information including profile photo, bio, and travel preferences
- Payment information (processed securely by Stripe — we do not store card numbers)
- Messages sent between travelers and travel agents
- Trip details, itineraries, and booking information
Information collected automatically:
- Device type, operating system, and app version
- IP address and general location data
- Usage data including pages viewed, features used, and time spent in the app
- Crash reports and performance data
Information from third parties:
- Authentication data if you sign in via a third-party provider
- Payment processing data from Stripe
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Connect travelers with travel agents
- Process bookings and payments
- Send booking confirmations, payment reminders, and service notifications
- Respond to customer support inquiries
- Improve and develop new features
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Travel Agents: When you initiate contact or make a booking, relevant profile and trip information is shared with the agent
- Travelers: Agent profiles, including name, photo, bio, and specialties, are visible to travelers on the platform
- Stripe: Payment processing (governed by Stripe's Privacy Policy)
- Supabase: Cloud database and authentication infrastructure
- Law enforcement: When required by law or to protect our legal rights
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@pindroptravel.com.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at privacy@pindroptravel.com.
7. Children's Privacy
Pindrop Travel is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted data storage, and row-level security on our database. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Pindrop Travel
Email: privacy@pindroptravel.com